ft999 Terms & Conditions — Rules Governing Your Account and Use of the Platform

1. General Provisions

These Terms and Conditions ("Terms") constitute the complete and binding legal agreement between you ("Player", "User", "you") and ft999 ("ft999", "we", "us", "our", "the Platform") governing your access to and use of the ft999 website located at https://ft999.io and all associated services, games, betting markets, promotional offers, and customer support facilities provided thereunder.

ft999 operates as an online betting and casino platform serving players in Bangladesh. The platform offers cricket betting, live casino games, and online slot games accessible via desktop and mobile browsers. All services are provided in English and all account balances are denominated in Bangladeshi Taka (BDT).

These Terms should be read in conjunction with the ft999 Privacy Policy and the ft999 Responsible Gaming Policy, both of which are incorporated into these Terms by reference and form part of the complete agreement between you and ft999.

Where any conflict exists between these Terms and a specific promotion's terms and conditions, the specific promotion terms shall prevail in respect of that promotion only. In all other respects, these Terms shall govern.

2. Eligibility

Access to and use of the ft999 platform is subject to the following eligibility conditions, all of which must be satisfied simultaneously:

• You must be 21 years of age or older at the time of registration and at all times during which you use the platform. ft999 strictly prohibits gambling by minors.
• You must be a resident of Bangladesh. ft999 is operated exclusively for and directed at players located in Bangladesh.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you. Persons who are legally prohibited from entering contracts may not register or use ft999.
• You must not be self-excluded from ft999 or from gambling services generally through any self-exclusion programme you have previously enrolled in.
• You must not be registering on behalf of any third party, group, or organisation. ft999 accounts are strictly personal and individual.
• You must not be an employee, contractor, director, agent, or close family member of an employee of ft999 or any of its affiliated entities or game suppliers.

ft999 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory proof may result in account suspension pending verification or permanent account closure.

3. Account Registration

To access ft999's betting and casino services, you are required to create a registered account. The following conditions apply to account registration and maintenance:

3.1 Single Account Policy

Each player is permitted to hold one (1) account only on ft999. Opening multiple accounts — whether using the same or different identity details, the same or different devices, the same or different payment methods, or any combination thereof — is strictly prohibited. Where ft999 identifies multiple accounts belonging to the same individual, all accounts will be closed, all bonuses will be forfeited, and any winnings derived from bonus funds across all accounts may be voided.

3.2 Accuracy of Registration Information

You are required to provide accurate, current, and complete information during registration and to keep that information up to date at all times. This includes your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. ft999 relies on this information for identity verification, fraud prevention, and responsible gaming purposes. Providing false or misleading registration information constitutes a material breach of these Terms.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your ft999 account credentials, including your username and password. You must not share your login credentials with any other person. You must notify ft999 support immediately at [email protected] if you believe your account has been accessed by an unauthorised third party. ft999 will not be liable for any losses arising from unauthorised access to your account where you have failed to take reasonable precautions to protect your credentials.

3.4 Account Closure by Player

You may request closure of your ft999 account at any time by contacting customer support at [email protected]. Account closure requests will be processed within 48 hours. Any remaining balance at the time of closure will be returned to you via your registered payment method, subject to identity verification and standard withdrawal processing conditions being satisfied.

4. Know Your Customer (KYC) and Identity Verification

ft999 is committed to the prevention of fraud, money laundering, and identity theft. As part of this commitment, ft999 may at any time — and will do so before processing withdrawals above specified thresholds — require you to complete an identity verification process ("KYC"). The documents and information required during KYC may include:

• A government-issued photo identification document (National Identity Card, passport, or driving licence).
• Proof of residential address in Bangladesh dated within the preceding three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership of the payment method(s) registered on your account (screenshot of bKash, Nagad, Rocket, or Upay account showing your name and mobile number; or a bank statement for card payments).
• A selfie photograph with your government-issued ID, if required by the ft999 compliance team.

ft999 may suspend withdrawal processing for any account that has not completed the required KYC until the verification is satisfactorily completed. Submission of fraudulent, altered, or unverifiable documents will result in immediate permanent account closure and forfeiture of all funds.

5. Deposits

The following terms govern deposits made to your ft999 account:

• Deposits are accepted in Bangladeshi Taka (BDT) only. No currency conversion is applied to BDT deposits.
• Accepted deposit methods are: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. ft999 reserves the right to add or remove payment methods at any time with reasonable notice.
• All payment methods used must be registered in your own legal name. Deposits from accounts belonging to third parties — including family members — are not permitted and may result in account suspension.
• Minimum and maximum deposit amounts are displayed on the ft999 deposit page and may vary by payment method and by account status.
• ft999 does not charge transaction fees on standard deposits. However, your payment provider may apply their own fees independently of ft999.
• Deposits made to your ft999 account are for the purpose of gambling entertainment only. ft999 does not pay interest on account balances.
• ft999 reserves the right to refuse any deposit at its sole discretion, including where fraud prevention controls are triggered or where anti-money laundering obligations require it.

6. Withdrawals

The following terms govern withdrawal requests from your ft999 account:

• Withdrawals are processed to the same payment method used for the original deposit wherever technically possible. This is a standard anti-money laundering control.
• Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 60 minutes of approval. Card withdrawals may take 3–5 business days depending on the issuing bank.
• Before a withdrawal can be processed, your account must have completed any applicable KYC verification requirements and any wagering requirements attached to bonus funds must have been fully met.
• ft999 reserves the right to carry out additional verification checks before approving any withdrawal. During this process, withdrawal processing may be temporarily paused for up to 72 hours.
• Minimum withdrawal amounts are displayed on the ft999 withdrawal page and may vary by payment method.
• Where ft999 has reasonable grounds to suspect fraud, money laundering, or breach of these Terms, ft999 may freeze the account and the withdrawal pending investigation. If the investigation confirms a breach, ft999 reserves the right to forfeit the funds in accordance with applicable law.

7. Bonuses and Promotions

7.1 General Bonus Terms

From time to time, ft999 offers bonuses, free bets, cashback promotions, reload offers, and other promotional incentives to registered players. The following general terms apply to all ft999 promotions unless a specific promotion's terms state otherwise:

• All bonuses are subject to wagering requirements. The wagering requirement, eligible games, game contribution rates, minimum odds (for sports bets), and time limits are published in full at the point of each offer. You must read and accept the specific bonus terms before claiming any promotion.
• Bonuses are credited to a separate bonus balance and cannot be withdrawn until the applicable wagering requirement has been completed in full. Real-money funds in your account are used before bonus funds by default.
• Only one bonus may be active per account at any time unless a specific promotion explicitly states otherwise.
• Bonuses are personal to the individual account holder and may not be transferred to another account or exchanged for cash except where the applicable wagering requirement has been satisfied.
• ft999 reserves the right to modify, suspend, or withdraw any promotion at any time with notice posted on the platform.

7.2 Bonus Abuse

ft999 operates a zero-tolerance policy towards bonus abuse. Bonus abuse includes but is not limited to: opening multiple accounts to claim the same bonus more than once; using coordinated betting strategies designed to exploit bonus terms; placing bets on opposite outcomes using bonus and real-money funds simultaneously; and any other strategy the ft999 risk team identifies as designed to extract value from promotions in a manner inconsistent with genuine recreational play. Where bonus abuse is identified, ft999 reserves the right to void all bonuses, void all winnings derived from bonus funds, and close the account permanently.

8. Game Rules and Fair Play

ft999 offers casino games — including live dealer tables and online slots — supplied by leading third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others. The following terms apply to all game participation on ft999:

• All game outcomes are determined by certified random number generators (RNGs) for virtual games and by real-time live dealer actions for live casino titles. ft999 does not manipulate game outcomes.
• Each game's individual rules, return-to-player (RTP) percentage, and paytable information are available within the game interface itself. Players are responsible for familiarising themselves with these rules before placing real-money wagers.
• The use of automated betting software, bots, scripts, or any other non-human interaction tool on ft999 is strictly prohibited. ft999 employs technical controls to detect automated activity and will close any account found to be using such tools.
• Collusion between players in any game on the platform is strictly prohibited. Where collusion is suspected, ft999 will suspend the affected accounts pending investigation.
• In the event of a technical malfunction during a game round, ft999 reserves the right to void the affected round and return the bet amount to the player's account. No claim may be made for winnings from a voided round.
• Minimum and maximum stake limits apply to all games and are displayed within the game interface.

9. Sports Betting Rules

The following terms apply specifically to cricket and other sports betting on ft999:

• Bet acceptance is at the sole discretion of ft999. ft999 reserves the right to decline, limit, or void any bet where grounds exist, including but not limited to: incorrect odds published due to a system error; evidence of match-fixing or corrupt activity; or bets placed after the relevant event has commenced in circumstances where the live feed has been delayed.
• Minimum and maximum bet limits apply to all markets and are displayed at the point of bet placement. These limits may vary by market, by match, and by player account as determined by ft999's risk team.
• Bets are settled according to the official result declared by the relevant sport's governing body (e.g., ICC for international cricket, BPL organiser for BPL fixtures). In the event of a dispute regarding an official result, ft999 reserves the right to suspend settlement until the result is confirmed.
• Where a match or event is abandoned, postponed, or cancelled, ft999's settlement rules for the specific market apply as published. Generally, bets on incomplete matches are voided and stakes returned unless a specific result has already been determined within the completed portion of the match.
• ft999 does not accept bets placed for any purpose other than genuine recreational sports wagering. Any evidence of professional syndicate activity, arbitrage betting, or use of insider information will result in void bets and account review.

10. Responsible Gaming

ft999 is fully committed to responsible gaming and the prevention of gambling-related harm. ft999 provides the following responsible gaming tools to all registered account holders, available at any time via the account settings panel or by contacting support:

• Deposit Limits: Set a daily, weekly, or monthly cap on the total amount you can deposit into your ft999 account.
• Net Loss Limits: Set a maximum net loss amount over a defined period, beyond which no further betting or casino play is permitted until the limit period resets.
• Session Time Limits: Set a maximum continuous session length after which you will be automatically logged out.
• Reality Check Notifications: Receive on-screen reminders at regular intervals showing how long you have been playing and your net result for the session.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks) without permanent closure.
• Self-Exclusion: Permanently exclude yourself from the ft999 platform for a minimum period of 6 months. Self-exclusion requests are processed immediately by the support team and cannot be reversed before the elected exclusion period expires.

If you believe your gambling is becoming problematic, please visit the ft999 Responsible Gaming page or contact support at [email protected]. ft999's support team is trained to assist players in distress and can provide referrals to independent support resources.

11. Account Suspension and Termination

ft999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including where ft999 reasonably believes that any of the following has occurred:

• Breach of any provision of these Terms and Conditions.
• Provision of false, misleading, or unverifiable registration information.
• Opening of multiple accounts in violation of the single account policy.
• Evidence of fraud, money laundering, or any other illegal activity in connection with the account.
• Use of the account by any person other than the registered account holder.
• Abuse of promotions or bonuses as described in Section 7.2.
• Use of automated tools, bots, or scripts in violation of Section 8.
• Chargebacks raised against ft999 on deposits made to the platform.
• Conduct that ft999 deems abusive, threatening, or harmful towards its staff, systems, or other players.

Where an account is suspended or closed for a breach of these Terms, ft999 reserves the right to withhold any balance in the account pending investigation. If the investigation confirms a material breach, the balance may be forfeited in whole or in part as determined by the nature and severity of the breach.

12. Limitation of Liability

To the maximum extent permitted under applicable law, ft999's aggregate liability to you for any claim arising out of or in connection with your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you into your ft999 account in the 30 calendar days immediately preceding the event giving rise to the claim.

ft999 shall not be liable to you for any indirect, consequential, incidental, special, or punitive losses or damages, including but not limited to: loss of profits, loss of data, loss of opportunity, or loss of goodwill — even if ft999 has been advised of the possibility of such losses.

ft999 makes no warranty that the platform will be available at all times without interruption or that it will be free of technical errors. Scheduled and unscheduled maintenance periods may result in temporary unavailability of the platform. ft999 will endeavour to minimise disruption but accepts no liability for losses alleged to arise from platform downtime.

13. Intellectual Property

All content on the ft999 platform — including but not limited to the ft999 brand name, logo, website design, software, text, graphics, data, game interfaces, and all other materials — is the intellectual property of ft999 or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal recreational use only. You may not copy, reproduce, modify, distribute, transmit, broadcast, or commercially exploit any content from the ft999 platform without the prior written consent of ft999.

14. Privacy and Data Protection

ft999 collects, processes, and stores your personal data in accordance with the ft999 Privacy Policy, which is incorporated into these Terms by reference. By registering and using the ft999 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your personal data is used for the purposes of account management, identity verification, fraud prevention, responsible gaming compliance, customer support, and — where you have given consent — marketing communications. ft999 does not sell your personal data to third parties for their own marketing purposes. For full details of your data rights and ft999's data practices, please review the Privacy Policy.

15. Changes to These Terms

ft999 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made to these Terms, ft999 will provide reasonable notice to registered players via the email address registered on their account and by publishing the updated Terms on this page with a revised effective date. Your continued use of the ft999 platform after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you must cease using the platform and contact support to arrange account closure.

16. Contact Information

If you have any questions about these Terms and Conditions, wish to raise a complaint, or require assistance with any aspect of your ft999 account, please contact the ft999 customer support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, in English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

ft999 will endeavour to respond to all support queries within 24 hours. Formal complaints will be acknowledged within 48 hours and investigated within 10 business days of receipt.